Graphics
Can I submit my own ideas for the designs?
Can you redo/improve my existing company logo?
How long does it take to get initial logo concepts?

How long does it take to complete a custom website design?
What if I don't like any of the initial concepts?
How many revisions to the logo can I make?
How is the final design delivered to me and what type of files do I receive?
Who owns the rights and Intellectual Property is the the final design?

Websites
How do I decide if I need a template or custom website?
Is there a contract for services and how long is it?
May I change my service plan later on?
If I upgrade to a different plan, do I need to pay another set-up fee?
May I use my own domain name?

What if I don't have my own domain name yet?
Do I need my own web hosting?
What do you charge for web hosting?
What do I receive when I order a template?
What can be altered in the website template?
What am I not allowed to do with a template website?
How long does it take to build a custom website?
How often can I make changes and update my website?
Is there a maximum number of pages I can add to my website?
Do I get content and images with my website?
Can I make design changes to my website after it is built?
Once my website is built, what do I do next?

Portal and Content Manager
What does PCM stand for?
What is a member project?
How long are your contracts?
If I have questions about using PCM, is there help available?
Isn't PCM just like a website?
Is PCM good for making membership sites?
How secure is PCM?
Can I host PCM myself?
Does PCM own the data I put on my site?
Is it easy to use video with PCM?
If I don’t like PCM, how do I cancel?
If I cancel my PCM membership, will I lose all my data?
What is meant by 3rd party content integration?
 

Graphics

May I submit my own ideas for the designs?
Absolutely, your designs are a reflextion of you and/or your business and require your input.  For all design work, you submit a Design Information form that will provide you the opportunity to provide your input, direction, suggestions, and examples.

Can you redo/improve my existing company logo?
Yes, as long as you have the original .psd or.ai file, we can make any adjustments your need or do a complete overhaul.  If you only have a .jpg or other image file, we can certainly do our best to recreate a new logo for you that matches that.

How long does it take to get initial logo concepts?
Usually 5-7 business days.

How long does it take to complete a custom website design?
We have completed custom website designs in as little as 4 weeks and as long as 4 months.  The design process, and the ultimate timeline, is largely dependent on the client and how engaged they are in providing timely feedback.  On average, custom designs are completed in 60 days.

What if I don't like any of the initial concepts?
We will go back to the drawing board based on your feedback.

For my logo design, how many revisions can I make?
As many as you need to be completely satisfied with your final logo.

How is the final design delivered to me and what type of files do I receive?
You will receive an email with a link to access your final logo files to download.  Logo files are delivered in multiple file types, including: .jpg (various sizes), .png, .txt, .tif, .eps.  We also provide you with the hex color codes used to create your logo.

Who owns the rights and Intellectual Property is the the final design?
The final versions of all our design work is your intellectual property and you own all the rights to these images and designs.

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Websites

How do I decide if I need a template or custom website?
This is really a personal choice.  Choosing a template is great option if you are looking to lauch your website very quickly.  If having a website that represents your individuality and communicates your uniqueness and special gifts, then perhaps a custome design is what you're after.

Is there a contract for services and how long is it?
Once your website is launched, your contractual obligation is limited to the length of your current payment plan. You can cancel your monthly or annual subscription at any time.

May I change my service plan later on?
Yes, you may upgrade to another plan to add additional features to your website.

If I upgrade to a different plan, do I need to pay another set-up fee?
Yes, the set up fees vary for each plan and support the implementation of the new features being added to your website.

May I use my own domain name?
Yes, but before doing this, the nameservers with your domain name registrar will need to be updated.  You can contact our
Support Desk for assistance with this.

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What if I don't have my own domain name yet?
We encourage everyone to own their own domains, so if you ever leave us, your domain goes with you.  if you have not registered your domain yet, we suggest you do that immediately by going to
GoDaddy.com.

Do I need my own web hosting?
No, web hosting is provided with all of our websites.

What do you charge for web hosting?
Web hosting is FREE for as long as your are with us and your account remains current.

What do I receive when I order a template?
Your website template becomes available immediately upon your purchase to begin adding your content, images, video, etc.  through our proprietary CMS (Content Management System).  The features made available to you are based on the plan you get.

What can be altered in the website template?
You may add or replace place-holder any images, video and content.  You cannot alter the actual design structure, we do offer design services that could be applied to your template design.  Contact our
Support Desk to discuss what design changes you have in mind.

What am I not allowed to do with a template website?
You may not resell your template or use the same template for multiple websites.  Each is for a single use and domain.

How long does it take to build a custom website?
The build of the website itself usually takes less that 2 weeks.  The custom design of the website that occurs before the actually build is really what adds to the timeline. 
See
How long does it take to complete a custom website design?

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How often can I make changes and update my website?
As often as you like.  After your new website is implemented, you have complete control and 24/7 access from the comfort of your own computer.

Is there a maximum number of pages I can add to my website?
No, you may add as many pages as you want.

Do I get  content and images with my website?
Our template websites come with content and images that are licensed to you; and you are free to use or replace as you see fit.  We do have
Virtual Assistant services that can help you with content copy writing, searching for images, etc.

Can I make design changes to my website after it is built? 
We offer an exntesive array of
Design Services that are available to you at any time to enhance the look, flow, and feel of your website.

Once my website is built, what do I do next?
Start adding your unique content.  We have video tutorials to help you learn to navigate our CMS (Content Management System) or simply contact our Support Desk with any questions.  We also have
Virtual Assistant services that can add your content, images, videos, etc. for you.

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Portal and Content Manager

What does PCM stand for?
PCM is simply the we use for our Portal and Content Manager (PCM).  It’s just easier to say.

What is a member project?
Each member project is a stand alone website with a unique login where you can store different program data.

How long are your contracts?
We have one-year contracts for those who like to take advantage of additional savings and there is also the flexibility of month-to-month usage with no long-term commitments. Simply pay for each month you use PCM and cancel at any time.

If I have questions about using PCM, is there help available?
Yes! PCM has an extensive FAQ and training video library where most of your answers can be found.  We also offer our Support Desk ticketing system for our customers, so you can get your more challenging questions answered quickly.  We have great pride in our support and our team is available M-F, 9am-5pm PST whenever you need us.

Isn't PCM just like a website?
In a way, yes, but it’s more of a private website where you can store and deliver all your content, videos and anything else that’s valuable. In order for others to access, they would typically have to pay you.

Is PCM good for making membership sites?
Although PCM is a fantastic tool for creating membership sites, it is specifically designed for creating online courses and information products, and making your content available to your clients immediately after purchase.

How secure is PCM?
PCM is a very secure platform. It can encrypt the links to your content (if stored on Amazon S3) preventing them from being shared.  We also have a team of top engineers continually monitoring the platform.

Can I host PCM myself?
No, PCM is a hosted SAAS (Software-As-A-Service) platform.  It is specifically designed for those with limited technical skills and this way, you get to take advantage of the updates and new features we are constantly pushing out. And don't worry, your data is 100% secure and you can export all your data at any time.

Does PCM own the data I put on my site?
No, PCM is just a tool for you to deliver YOUR content.  Any content you put on your site, including user data, remains 100% owned by you. PCM does not have permission to use that content or contact your users for any reason.

Is it easy to use video with PCM?
Yes! Type in the location of your video and PCM seamlessly presents your web ready video on your page, viewable on your client’s computer, iPhone or iPad.

If I don’t like PCM, how do I cancel?
Simply login to your account and click the “Cancel My Account” button and we will cancel your account, no questions asked.

If I cancel my PCM membership, will I lose all my data?
As with most SAAS (Software-As-A-Service) platforms, when you cancel your account all your data will be inaccessible, but don't worry, before canceling you have the opportunity to download all your data so you can take it with you.

What is meant by 3rd party content integration?
We have strategic partners who make their content available through PCM so you can distribute that content to your clients.  Of course, you must be authorized by the respective partner to do that, but don’t worry, their systems are seamlessly integrated with PCM.

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